GENERAL TERMS AND CONDITIONS OF USE AND SALE
Crocs
In placing your order you accept the following general terms and conditions.
I. Applicability II. Terms of Use of Website III. Terms of Sale IV. Miscellaneous
I. APPLICABILITY
These general terms and conditions (the "Conditions") apply to:
a) the use of any information, pictures, documents and/or other services on the following online stores at ae.crocsgulf.com, sa.crocsgulf.com, kw.crocsgulf.com, bh.crocsgulf.com, om.crocsgulf.com, qa.crocsgulf.com and their different versions (each a "Website"); and
b)the purchase of products on a Website.
In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to Apparel Group LLC, operator of the Websites.
II. TERMS OF USE OF WEBSITEDATA PRIVACY
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. For more information, please see our privacy notice and cookie notice.
EXCLUSION OF LIABILITY FOR EXTERNAL LINKS
The Website may provide links to external Internet sites. We have no influence on the layout or content of the linked pages and dissociates ourselves expressly from all contents of all linked pages of third parties. We shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy notice and cookie notice does not apply to any collection and processing of your personal data on or through such external sites.
INFORMATION ON THE WEBSITE
The information on the Website is for general information purposes only and does not constitute advice. Even though We have composed the Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. We do not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.
We shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of us.
We shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
INTELLECTUAL PROPERTY
All brand names, logo, product names and titles used on the Website are trade marks or trade names of Crocs or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trade marks, logo or trade names as this may constitute an infringement of the holder’s rights.
All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are the copyrights of us and/or our suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, of for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.
PRIVACY NOTICE AND COOKIE NOTICE
We collect and processes the personal data of the visitors of the Website according to the privacy notice and cookie notice.
UNSOLICITED IDEAS
In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to us by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and we shall not be bound by any confidentiality obligation in respect of such Materials.
You hereby indemnify and hold us harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.
III. TERMS OF SALEELIGIBILITY AND ORDERING
You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.
Ordering. The products offered on the Website represent an offer to purchase products from Us based on the data provided on the Website.
When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation").
Products on the Website have stock and are ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly, depending on your payment method. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly.
If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately contact our customer service team. We will do our best to assist you any way it can.
Please note that we cannot make or accept any changes (address, size, color) once your order has been placed.
Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:
-
The product is not available
-
Your billing information is not correct or not verifiable
-
Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
-
We could not deliver to the address provided by you
-
Due to circumstances or events beyond our control.
PAYMENT
PAYMENT METHOD.
Payment method.
You can pay for the products by debit, credit card, cash on delivery, and store credits as may be applicable in your country.
If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently. It is not possible to combine promotional codes.
Data check.
During the payment process We may perform credit checks. Based on the outcome thereof We may change, adjust or decline an order and/or the selected payment method. In most cases We will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.
Your total price.
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.
Price changes.
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
Delivery.
As a rule, delivery time is 2 to 7 working days after shipping the order. See our delivery information for more details.
If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.
Retention of Ownership.
You are responsible for the products following delivery of the products to the address you gave us. The products remain Our property until payment is made in full.
Returning defective products.
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 14 days after you receive the order. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see our return information.
Your right of withdrawal.
All products purchased on the Website may be returned within the following time frame at your own risk: within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you)
To exercise your cancellation right, you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) to the carrier within the aforementioned 14 days’ period.
If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days as of the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. The following products may not be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in original sealed wrapping).
Please note that products that you have bought from online can also be returned to our stores in your local area by displaying your online invoice. Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
How to exercise your right of cancellation.
To exercise your right to cancel your order, you must inform us with a clear statement about your decision to exercise your right to cancel. You can inform us in the following ways:
(a) Use our online cancellation form, which is available at link; or
(b) Send us an email at contact@crocsgulf.com Please provide your name, home address, details of the order and, where available, your phone number and email address.
How to return.
To help us serve you better please make sure that you fully complete the returns form. It is important that you state the reason for returning each item you return to us. Stick the returns label to the box and if using the box that we sent to you, make sure that the return label covers the original label used to ship the parcel to you.Please read our return information carefully.
Refunds.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid in store credits or to the same card or account that was used to place the order without undue delay.
Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status by contacting your card issuer.
In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact.
IV. MISCELLANEOUS
APPAREL GROUP LLC
CONTACT INFORMATION
Apparel Group
P.O. Box No. 261873
Jebel Ali Free Zone
Dubai, United Arab Emirates
Telephone: +971 80 027627
Timings: Daily 09.00 am - 09:00 pm
E-mail: contact@crocsgulf.com
CHANGES TO THESE GENERAL TERMS AND CONDITIONS
If we decide to change these general terms and conditions, we will post the changed terms and condition on the Website. You are advised to regularly check whether they have changed. These terms and conditions were last modified in July 2024.
GOVERNING LAW AND JURISDICTION
These general terms and conditions are governed by the laws of the United Arab Emirates, but excluding the Vienna Convention for the International Sale of Goods. The competent court in Dubai, UAE shall have exclusive jurisdiction to settle any dispute in connection with these general terms and conditions without prejudice to the right of appeal to the higher Courts.
PRIVACY POLICY
Click here to view our Privacy Policy
RETURN INFORMATION
Click here to view our Return Policy
SHIPPING POLICY
Click here to view our Shipping Policy
CONTACT INFORMATION
Apparel Group
P.O. Box No. 261873
Jebel Ali Free Zone
Dubai, United Arab Emirates
Telephone: +971 80 027627
Email: contact@crocsgulf.com
Timings: Daily 09.00 am - 09:00 pm